A tailored, professionally delivered session that equips your staff with real skills for managing aggressive behaviour, difficult encounters, and personal safety at work.
Delivered by certified Krav Maga Global instructors. No fitness level or prior experience required. Sessions are tailored to your team's specific context — the scenarios you face, the duration that works for you, and the capability level you need to walk away with.
Healthcare clinics, allied health practices, and customer-facing teams deal with difficult behaviour more often than most organisations acknowledge. Aggressive or agitated patients, verbal confrontations, and unpredictable situations are part of the job — and most staff have never been given practical skills to manage them.
The result is staff who freeze, escalate situations unintentionally, or absorb the stress of repeated difficult encounters without any framework for managing them.
A single, well-run workshop changes that. Staff leave with practical tools — not just awareness — and increased confidence in how to handle difficult situations at work.
Customer-facing professionals are already well represented in our regular membership — including hospital workers, nurses, doctors, and teachers. This is training that resonates with people who deal with unpredictable situations as part of their working day.
Every workshop is tailored to the environment your team works in. The content below reflects what most workplace sessions cover — specifics are agreed in advance.
How to read a situation before it escalates — recognising warning signs, body language, and environmental cues. Most incidents are avoidable when staff know what to look for early.
Practical techniques for managing agitated or aggressive behaviour verbally — tone, positioning, boundary-setting, and how to disengage safely without inflaming the situation further.
How to position yourself in a room or consultation space to maintain control of a situation. Creating distance, identifying exits, and protecting yourself and colleagues without escalating.
Simple, practical techniques for breaking contact and creating space if a situation becomes physical. Proportional, legally appropriate responses — not fight training. Staff leave knowing they have options if things escalate.
All content is tailored to your specific environment and team. Sessions can be adjusted for mixed fitness levels, physical limitations, or specific scenarios relevant to your workplace.
Takapuna Health brought in Krav Maga Auckland to run a tailored session for their team of allied health practitioners. The focus was on managing aggressive or difficult patient behaviour — a real and recurring challenge in clinical environments.
The session covered situational awareness, verbal de-escalation, physical positioning in consultation spaces, and practical breakaway techniques. Around 12 staff attended, ranging in age and fitness level — the content was adapted throughout to suit the group. The session ran for two hours, and the team left with practical skills they could apply immediately.
The feedback was consistent: staff left feeling more confident, more prepared, and more aware of how to handle situations they'd previously found stressful and uncertain.
12 staff attended a tailored two-hour session focused on difficult patient behaviour, de-escalation, positioning, and practical breakaway skills in a clinical setting.
"Aaron was fantastic for our group self-defence session. Very informative and fun — the whole team felt very empowered. Thanks Aaron."
— Samantha, Practice Manager"I found the class super helpful and informative. Would recommend to anyone and everyone — felt completely supported throughout."
— Marnie, Takapuna Health"We had a great time and felt empowered after the training. The instructor was excellent — many thanks!"
— Antje, Takapuna HealthContact us with a bit of detail about your team and what you're looking for. We'll have a conversation to understand your specific requirements — the situations your staff face, your team size, and the outcomes you want. From there we'll organise a session that's built around your team.
Use the contact form to tell us about your team and what you're looking for. No commitment at this stage.
Aaron will follow up to understand your specific context — the type of incidents your team faces, your venue, and your team size.
Sessions run at our dedicated, purpose-built training gym in Birkenhead — timing to be agreed, with evening and weekend options. All gear provided. Most groups find it the most enjoyable team training they've done.
Practical skills, not just awareness. Staff leave with tools they can actually use — and typically have a great time doing it. Most groups are buzzing afterwards.
No. The session is designed for everyday people in professional environments — not athletes or people with martial arts backgrounds. Content is adapted to suit the group, and no one is pushed beyond what feels right for them.
We recommend two hours — this gives enough time to cover awareness, de-escalation, positioning, and hands-on practical scenario work without feeling rushed. Sessions are confirmed at two hours unless your team has specific constraints, in which case we'll discuss what's achievable in the time available.
Sessions are held at our dedicated, purpose-built training venue in Birkenhead — 47 Birkenhead Avenue, Birkenhead, Auckland 0626. The gym is fully matted and designed specifically for safe Krav Maga training. All gear is provided — pads, equipment, everything your team needs. Timing is agreed in advance, with evening and weekend options available. Staff just need comfortable clothes to move in. Most groups find the session genuinely enjoyable — it's hands-on, active, and a good change of pace from the usual workplace training format.
Sessions require a minimum of 10 staff and work well for groups of up to 20. For larger teams, multiple sessions can be arranged — either on the same day or across different dates. This also works well for organisations who want to run the session for different departments or shifts separately.
Yes — this is the most important part of the brief call beforehand. Understanding the actual situations your staff face (aggressive patients, difficult phone calls that escalate to in-person visits, lone worker scenarios) means the session is built around your environment, not a generic scenario. The Takapuna Health session, for example, was built entirely around managing difficult patient behaviour in a clinical setting.
Use the contact form to tell us about your organisation and what you're looking for.
Enquire About a Workshop027 214 9461 · instructor@krav-maga-auckland.co.nz