Privacy Policy - Use & Safety of Your Information
Krav Maga Global – North Shore | Auckland
Effective date: 1-Jan-2026
Your privacy matters - We respect your privacy and are committed to protecting your personal information.
We only use your details to respond to your enquiry and help you book a class.
We never sell your information. You can opt out at any time.
This Privacy Policy explains what we collect, why we collect it, and how we keep it safe.
If you have any questions, you can contact us at:
Email: instructor@krav-maga-ackland.co.nz
Phone: 0272149461
1. What information we collect
We may collect personal information when you:
- submit a form on our website (e.g., free trial booking or enquiry)
- register interest via Facebook or other advertising platforms
- contact us by phone, email, or Messenger
- book or attend a class
This information may include:
- your name
- email address
- phone number
- your preferred class time or location
- any message you send us
- basic information to help us support your training (e.g., experience level)
We do not intentionally collect sensitive personal information unless you choose to share it with us.
2. Why we collect your information
We collect your information so we can:
- respond to your enquiry
- help you book a trial class or beginner session
- send booking confirmations and class details
- provide important updates (e.g., timetable changes)
- follow up with you about your training options if you requested information
3. How we contact you
If you submit a form or request information, we may contact you by:
- SMS
- phone call
- Messenger / Facebook chat
We only contact you for reasons related to your enquiry, booking, or training interest.
You can opt out at any time (see Section 8).
4. Marketing and promotions
We may send occasional messages about:
- beginner training options
- trial class availability
- courses or special events
If you don’t want marketing messages, you can simply reply STOP to SMS or click unsubscribe in an email (or message us and we’ll remove you).
5. How we store and protect your information
We take reasonable steps to keep your information secure and protected from misuse, loss, or unauthorised access.
Your information may be stored securely in systems we use to run the business, such as:
- website forms and booking systems
- email and messaging platforms
- customer management tools (CRM)
Only authorised staff have access to your information.
6. Sharing your information
We do not sell your personal information.
We may share limited information with trusted service providers only when needed to run our business (for example, website hosting, booking tools, email/SMS systems, or advertising platforms).
These providers are only permitted to use your information to deliver services to us.
7. Website analytics and cookies
Our website may use cookies and analytics tools to understand how visitors use our site (for example, which pages are visited, how long people stay, and which ads perform best).
This helps us improve the website and our marketing.
You can disable cookies in your browser settings at any time.
8. Your choices and rights
You can request to:
- access the personal information we hold about you
- correct your information if it’s wrong
- ask us to delete your information (where appropriate)
- opt out of marketing messages
9. Third-party platforms (Facebook / Instagram / Google)
If you contact us or submit a lead form via Facebook or Instagram, your information may also be handled by Meta (Facebook) under their privacy policies.
If you find us through Google, YouTube, or other platforms, those platforms may collect information according to their own privacy policies.
10. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.